REFUND AND SERVICE CANCELLATION POLICY

1. General Provisions

This Refund and Service Cancellation Policy governs the conditions under which Users may cancel purchased services and subscription plans provided by LIGHTNESS 777 LTD, as well as the rules regarding the refund of paid amounts.

By purchasing a subscription plan, making a payment, or booking a service through the website, mobile application, or on-site at the Provider’s premises, the User declares that they have read, understood, and accepted this Policy.

2. Nature of the Services Provided

LIGHTNESS 777 LTD provides services related to physical activity and sports, including but not limited to:

• subscription plans with a defined validity period;

• individual and group training sessions;

• booking of training sessions through a mobile application or other electronic means.

The provided services do not constitute the sale of goods but the provision of services with clearly defined parameters, including validity period, number of included visits, and terms of use.

3. Validity of Subscription Plans

All terms and conditions of subscriptions and visits are clearly defined and are made available at the time of purchase.

Unless otherwise expressly agreed:

• The Provider offers a monthly subscription granting access to all fitness equipment and facilities at the Provider’s premises;

• The monthly subscription is valid for a period of 1 (one) calendar month, starting from the date of its activation;

• Within the validity period of the monthly subscription, the User is entitled to one visit per day;

• Unused days or visits within the validity period shall not be carried over, compensated, or extend the subscription period;

• Upon expiration of its validity period, the monthly subscription automatically terminates;

• The Provider also offers single-entry visits, which are payable on-site at the Provider’s premises and do not require prior registration or an active subscription.

4. Cancellation and Refunds

Once a subscription plan has been purchased and/or activated, no refunds shall be issued, regardless of whether the service has been partially used or not used at all.

Refunds shall not be issued in the following cases:

• failure to use all included visits within the validity period;

• personal reasons of the User, including but not limited to lack of time, schedule changes, travel, or other circumstances;

• health-related reasons, unless explicitly agreed otherwise in writing;

• missed or un-cancelled bookings.

5. Right of Withdrawal under Consumer Protection Law

In accordance with applicable consumer protection legislation, the User has no right of withdrawal or refund when:

• the provision of the service has commenced with the User’s explicit consent;

• a subscription plan with a defined validity period has been purchased;

• the service relates to leisure activities provided within a specific period.

By completing the purchase, the User expressly agrees that the service shall commence immediately and confirms that they have been informed of the loss of the right of withdrawal.

6. Bookings and No-Show Policy

Users book training sessions through the mobile application or other methods determined by the Provider.

Failure to attend a booked session without timely cancellation may result in the session being counted as used.

Cancellation deadlines and conditions are specified in the General Terms and/or within the mobile application.

7. Exceptions

Refunds may be granted only as an exception, at the sole discretion of the Provider, in the presence of objective circumstances and based on a written decision by LIGHTNESS 777 LTD. This does not create an obligation or precedent for future cases.

8. Final Provisions

This Refund and Service Cancellation Policy forms an integral part of the General Terms and Conditions of LIGHTNESS 777 LTD.

The Provider reserves the right to amend this Policy at any time, with changes taking effect from the date of publication.